Privacy Policy
We collect the information needed to open and manage your account, deliver the advisory and planning services you request, and meet our legal obligations as a financial services provider. This includes identity details, contact information, financial background, and records of your activity on our platform.
How we use your information
- To set up and administer your investment, retirement, or advisory account
- To verify your identity and comply with financial regulations
- To communicate about your plans, transactions, and account status
- To improve our services and detect fraudulent activity
How we protect it
Client data is encrypted in transit and at rest, access is limited to staff who need it to perform their role, and we do not sell personal information to third parties. Data is retained only as long as needed for the purpose it was collected or as required by law.
Terms of Service
By creating an account or using any ArcticMKT service, you agree to provide accurate information, keep your login credentials secure, and use our platform only for lawful purposes.
Eligibility
Our services are intended for individuals who meet the minimum age and legal capacity requirements in their jurisdiction to enter into financial agreements. We may request documentation to confirm eligibility before activating certain services.
Your responsibilities
- Provide truthful information when opening an account or requesting advisory services
- Notify us promptly of any unauthorized use of your account
- Review and understand the terms of any plan before enrolling
Our role
ArcticMKT provides planning, advisory, and management services. Where we act as an advisor, recommendations are based on the information you provide us and are not a guarantee of any particular financial outcome.
Investment Risk Disclosure
All investment, wealth management, and retirement planning services carry risk, including the possible loss of principal. Past performance of any plan or strategy is not a reliable indicator of future results.
Withdrawals & Refunds
Withdrawal timelines and any applicable fees depend on the specific plan or product you are enrolled in. Where a plan has a fixed term, funds withdrawn before that term ends may be subject to reduced returns or an early-exit adjustment, as disclosed at the time of enrollment.
Refunds for advisory or planning fees are handled case by case; contact our support team with your account details and the reason for your request.
AML & Client Verification
As a financial services provider, ArcticMKT follows anti-money laundering (AML) practices and know-your-customer (KYC) checks. We may request government-issued identification, proof of address, or the source of funds before processing certain transactions.
Accounts showing unusual or suspicious activity may be reviewed, temporarily limited, or reported to the relevant authorities as required by law.
Changes to This Policy
We may update these policies from time to time to reflect changes in our services or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you directly.
Contact Us
If you have questions about these policies or how your information is handled, reach out to our support team through your account dashboard or the contact details provided on our website.